Questions, answered honestly

Eyrie runs on your family's phones. Each child's phone shares its location with your family, and you can set up Places (like home and school) and Routines (the expected arrivals and departures of a normal day). When someone arrives, leaves, or hasn't turned up when they should have, Eyrie lets you know. There's also SOS, check-in and short text messages built in.

Yes — always. Transparency is the whole point. As the parent or guardian, you're responsible for telling your child about Eyrie, and the app shows them, in plain language, exactly what the family can and cannot see about them, recorded in a 'transparency contract' they can read. Hiding the app or defeating that transparency is against our Acceptable Use Policy.

No — it's the opposite. Stalkerware is designed to hide and to monitor someone without their knowledge. Eyrie is designed to be visible to the child being kept safe, and using it to monitor an adult, or anyone you don't have the legal right to monitor, is prohibited. It's a safety tool a family uses together, in the open.

No. Eyrie shares location and device signals the child can see — never the contents of the phone. We never see your child's messages, photos, calls or browsing, and Eyrie does not use the microphone or camera to track. On plans with unknown-contact alerts, an Android child phone checks which numbers that aren't in its contacts have texted or called it, and sends us only a masked number and counts — never the message text.

Eyrie uses your phone's location services, which are usually accurate to within a few metres outdoors but can drift indoors or in built-up areas. It's built to be gentle on battery, but GPS is never perfect: phones lose signal, run flat or get switched off. Treat Eyrie as a helpful aid, not a guarantee.

Eyrie is for parents and legal guardians to use with their children under 18. A child can't give legal consent to having their location shared, so the parent or guardian who adds the child gives that consent on the child's behalf — and is responsible for telling the child about it. Eyrie must not be used to track an adult. See our Children's Safety statement and Terms of Service for the detail.

Eyrie is available for both iPhone (iOS) and Android. You'll find it on the App Store and Google Play — see the Download page.

There are no ads in the Eyrie apps — for parents or children — and we never sell your personal information or use your family's data for advertising. Some pages of our public website (the home, features and pricing pages) show clearly labelled ads from Google; our Cookie Policy explains the cookies Google uses and how to turn off personalised ads.

With our cloud hosting provider. Some of our service providers — for example for payments and push notifications — process data overseas. Our Privacy Policy lists who they are, what we collect and why.

Yes, at any time. You can delete your account and data on the website or by emailing us. You can export your data yourself on plans that include export, and on any plan you can ask us for a copy. See our Data Deletion page for the steps and timelines.

No. SOS notifies your family with the child's location — it does not contact emergency services. In an emergency, contact the emergency services where you are straight away. Eyrie is a safety aid, not an emergency service.

Yes. You can invite a co-parent or grandparent as a Guardian, with the access you choose. You can also add Trusted Contacts, such as a neighbour or coach. Trusted Contacts never see location: on plans with SOS escalation, they get a text message if your child's SOS goes unanswered.

There's a free plan (Eyrie Watch) and three paid plans. See our Pricing page for current prices — prices may change. Paid plans are billed through our website and renew automatically until you cancel; cancelling takes effect at the end of the period you've paid for.

This usually means Android's battery manager has put Eyrie to sleep in the background, most often after the phone comes off the charger. On the child's phone: open the Eyrie app (reporting resumes straight away, and tap Allow if it asks to keep running); then Settings > Apps > Eyrie > Battery > set to Unrestricted. On Samsung, also open Settings > Battery > Background usage limits and make sure Eyrie is not in Sleeping or Deep sleeping apps — add it to Never sleeping apps. While charging a phone never sleeps, so it reports fine; once unplugged with the screen off, Android can suspend background apps unless Eyrie is allowed to run unrestricted. Reinstalling resets this, so re-check it after an update. Eyrie also tries to wake a quiet phone automatically and alerts you if it stays out of contact.

iOS pauses background apps to save power. On the child's iPhone: open the Eyrie app once to resume reporting; turn on Settings > General > Background App Refresh (and make sure it's on for Eyrie); set Settings > Privacy & Security > Location Services > Eyrie to Always with Precise Location on; turn off Low Power Mode (Settings > Battery), which suspends background updates; and allow Eyrie's notifications. With Always location, Precise Location and Background App Refresh on, and Low Power Mode off, the phone keeps checking in reliably.

Email our Australian support team at support@eyrie.au, or see the Contact page. Eyrie Complete subscribers get priority support.